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FAQ'S

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» I just moved to Zahle, how can I apply for an electricity connection?
To request an electric service from EDZ, you need to complete and sign a standard service application form and provide the following papers:
  • A copy of the construction completion certificate approved by the municipality, if your building was constructed before March 1964.
  • A copy of the occupancy permits, if your building was constructed after March 1964.

It is favorable you provide the above listed documents but in case you lack both certifications, a copy of one of the following documents can also be accepted:
  • Parcel or building ownership papers.
  • Building rent certificate.
  • Construction permits in case you were applying for a "construction subscription".

Refer to Subscriptions Ratings and Fees file for a complete list of available service ratings.

Note that the existence of or the inability to verify payment of a past due amount could result in denial of service.
» How can I read about the different tariff structures?
With every monthly bill, you are entailed to pay monthly fixed charges. The fixed charges are divided into two main categories, the Subscription Charge and the Rehabilitation Charge, you bill clearly separates between the two charges. Note that fixed charges are monthly added up to your bill whether you are consuming energy or not.

Subscription Charge: this charge is a factor of your subscription rating. It follows the below equation for calculation:
L.L. 240 for every Phase-Ampere of the subscription
  • if you subscription is rated monophase-15Amp then your subscription charge is 1*15*240 = L.L. 3,600
  • if you subscription is rated threephase-15Amp then your subscription charge is 3*15*240 = L.L. 10,800


Rehabilitation Charge: These are the costs of delivering electricity from generating plants across the stations to Electricité de Zahlé, then to your home or business. This includes the costs to build and maintain the transmission lines and corresponding towers.
This charge value depends on your subscription rating. It follows the below equation for calculation:
L.L. 5,000 if total subscription rating is <= 50 Ampere
L.L. 10,000 if total subscription rating is > 50 Ampere

Examples:
  • if you subscription is rated monophase-15Amp then your rehabilitation charge is L.L. 5,000
  • if you subscription is rated threephase-20Amp then your rehabilitation charge is L.L. 10,000

To view a complete list of the monthly fixed charges associated with the different subscription types, click the appropriate link you choose below. Please note that the files are in Portable Document Format (PDF) and require the Adobe Acrobat Reader to view.

Monthly Fixed Charges (English - Arabic)
» How can I overview the different collection regulations applied by EDZ?
As a customer to Electricité de Zahlé, you have the right to obtain information about the rates you are charged and the different regulations that manage the services available to you.
Note that all the charges and rules applied by EDZ are regulated by the Lebanese Ministry of Power.

Rates Information
EDZ tariffs structures depend on the voltage level, whether low voltage i.e. 220 V or medium voltage i.e. 15 KV, you are supplied and on your subscription usage type, whether residential, industrial, agricultural, etc… as well.
To view all tariffs information click on the appropriate link you choose below. Please note that the files are in Portable Document Format (PDF) and require the Adobe Acrobat Reader to view.

Electricity Tariff Structure 
» I am a customer at EDZ, how can I modify my subscription?
To request an increase or decrease of service rating, you need to complete and sign the same standard service application form as a new electric service.

Refer to Subscriptions Ratings and Fees file for a complete list of available service ratings and details about payment fees.

Note that the existence of or the inability to verify payment of a past due amount could result in denial of service.
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